Refund policy

Exchange, Return & Refund Policy

At Suee, we are committed to the quality of our products and want you to be happy with your purchase. We offer exchanges and returns in accordance with the policy below.

Please note that this policy applies only to domestic orders placed online through our official website, www.sueestore.com. It does not apply to products purchased from our offline stores or through third-party platforms.

1. Requesting an Exchange or Return

You can contact us within 15 days from the date of delivery to request an exchange or return.

To raise a request:

Phone: +91 7592014321
Email: sueestorellp@gmail.com

Please mention your order number and clearly explain the reason for the exchange or return.

2. Exchange for Size or Fit

We offer an exchange if the size or fit of the product does not meet your requirements.

The product requested for exchange must:

  • Be unworn and unwashed.
  • Not have been altered or damaged after delivery.
  • Be returned in saleable condition.
  • Have the original barcode and MRP tags intact.

Exchange is subject to product availability. If the requested size or product is unavailable, we will provide the available alternatives.

Suee reserves the right to determine whether a returned product has been worn, washed, altered, or damaged after purchase.

3. Returns and Store Credit

If you wish to return a product for reasons other than damage, you may choose either:

  • Store credit of the applicable product value, which can be used for a future purchase from Suee; or
  • An exchange for another product of similar value.

Cash or payment-method refunds are not provided for returns made due to change of mind, size preference, colour preference, or similar reasons.

4. Damaged or Defective Products

If the product you receive has damage, a manufacturing defect, or an item is missing, please inform us within 48 hours of delivery by contacting Customer Care or emailing us at sueestorellp@gmail.com.

Please provide photographs or videos clearly showing the issue. Once the issue is verified, Suee may offer a replacement or refund, as applicable.

A refund for an approved damaged or defective product will be processed after the returned product has been received and inspected.

5. Important Note About Handwoven Products

Suee products are made using handwoven fabrics and traditional handmade processes.

Small variations, irregularities, slubs, uneven threads, minor weaving marks, and other natural characteristics may occur in handwoven fabric. These are not considered manufacturing defects or damage. They are inherent characteristics of handmade and handwoven textiles and are part of what makes each piece unique.

6. Refunds for Approved Damaged/Defective Products

Prepaid Orders

For approved refunds on orders paid by credit card, debit card, net banking, UPI, or other prepaid methods, the refund will be processed to the original payment method used at checkout.

Once the refund is initiated, the amount may take approximately 5–7 business days to reflect in your account, depending on your bank or payment provider.

Cash on Delivery Orders

For approved refunds on COD orders:

  • Cash refunds are not permitted.
  • The bank account details provided must belong to the customer who placed the order.
  • Refunds will be initiated only after Suee receives and verifies the returned product.

Refunds will not be applicable if a customer self-ships a return and the package is lost in transit.

7. Conditions for Returns and Exchanges

Products must be returned in their original condition. We cannot accept products that have been:

  • Worn or used.
  • Washed.
  • Altered or customised.
  • Damaged after delivery.
  • Returned without the original tags or barcode.
  • Returned in a condition that makes them unsuitable for resale.

8. International Orders

The above exchange and refund policy applies to domestic online orders only.

For international shipments, refunds will not be provided if:

  • An incorrect or outdated delivery address was provided by the customer.
  • The courier makes three unsuccessful delivery attempts.
  • The package is refused by the recipient.
  • The shipment is returned due to circumstances attributable to the customer.

Any applicable customs duties, taxes, or charges associated with international shipments are the responsibility of the customer.

9. Return Shipping

Once your exchange or return request is approved, our Customer Care team will provide you with the applicable return instructions.

Please do not send products back without first contacting Suee and receiving confirmation of your return request.

For any questions regarding exchanges, returns, or refunds, please contact us:

Phone: +91 7592014321
Email: sueestorellp@gmail.com