Refund policy

At Suee, we are committed to the quality of our products, and we offer exchanges, returns, and refunds if you are not completely satisfied with your purchase.

Please note that the exchange, return, and refund policies outlined below apply only to domestic orders placed online through our official website (www.sueestore.com). These policies do not apply to products purchased in our offline stores or through any third-party platforms.

You can call us on +91 7592014321 or e-mail us at sueestorellp@gmail.com within 15 days from the date of delivery to book an exchange/ return/ refund request.

In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform the Customer Care or e-mail us within 48 hours of delivery.

Exchange/ Return of item(s) (as mentioned above) is subject to the fulfillments of following conditions:

  • The item(s) has not been worn, washed, altered or damaged and is returned in a saleable condition with barcode and MRP Tags intact. 

  • Suee reserves the right to decide whether the item(s) seems worn, washed, altered or has post-purchase damage. 

    CLAIMING REFUND
    For Credit Card/Debit Card/Net Banking/PayPal Transactions:

  • If you made a purchase using a credit card, debit card, net banking, or PayPal, the refund will be processed to the original payment method used at checkout. 

  • Once we initiate the refund, banks typically take 4-9 business days to process it. 

  • Refunds will be credited within 5 to 7 days

  • Please note that refunds will not be issued if you have self-shipped the item(s) 

    and the package is lost in transit.

    For COD (Cash on Delivery) Transactions:

  • Refunds cannot be processed to third-party bank accounts. The name on the bank account must match the name of the customer requesting the refund. 

  • Cash refunds are not permitted for COD orders.

  • Refunds will only be initiated once we have physically received the returned

    item(s). Therefore, if a customer self-ships the item(s) and the package is lost in transit, a refund will not be applicable.

    No Refunds Will Be Given For International Shipments If:

  • An incorrect or outdated delivery address is provided.

  • There are three failed delivery attempts by the courier.

  • The package is refused by the recipient.